Summary
puppycostcalculator.com does not currently sell anything. Every article, guide and calculator on this site is free to use, there is no subscription, no paid membership and no shop. Because no payment is ever taken from visitors, there is nothing for us to refund.
This page exists so that the position is stated plainly, and so that it is ready if that ever changes.
If you believe you have been charged
If you see a charge on a bank or card statement that appears to come from this website, it did not come from us. We have no payment facility and no means of taking money from visitors. A charge of that kind is most likely either a different company with a similar name, a subscription you signed up for elsewhere, or fraudulent activity on your account.
If you suspect fraud, contact your bank or card issuer immediately and ask them to block the card and investigate. In the UK you can also report it to Action Fraud at actionfraud.police.uk or on 0300 123 2040. Please also let us know at shenoyvaliyavilayil@gmail.com so that we can look into whether our name is being misused.
Purchases made elsewhere
Our pages sometimes link to external retailers, insurers, breeders, rescue organisations, trainers and other businesses. Anything you buy from them is a contract between you and that business. We are not a party to it, we take no payment, and we cannot arrange a refund, a replacement or a cancellation on your behalf.
If you need a refund from a third party, deal with them directly. Under the Consumer Contracts Regulations 2013, most goods bought online in the UK can be returned within 14 days of delivery for any reason, and the Consumer Rights Act 2015 gives you further rights if goods are faulty, not as described or not fit for purpose. Your rights are against the seller, not against us.
If we introduce paid services
Should we ever offer something paid, this page will be replaced with a full refund policy before anything goes on sale. It would set out the cooling-off period, how to request a refund, how long refunds take to process and how any exceptions work. Nothing would be sold on this site without that policy being published first.
Donations
We do not currently solicit donations. If that changes, donations would be voluntary gifts rather than purchases, and the position on refunds would be set out at the point of giving.
Contact
Questions about this policy can be sent to shenoyvaliyavilayil@gmail.com. We aim to answer within a few working days.
Last updated: September 2026